Due to the immutable nature of blockchain technology, all cryptocurrency transactions executed via Solo Cash Inc are final and non-refundable once the transaction hash has been generated on the blockchain. We cannot reverse or recall funds once they have been broadcast to the network.
Solo Cash Inc acts solely as a technical interface. We do not take custody of your funds at any point. Settlement and liquidity are handled by third-party Liquidity Partners (e.g., Coins.ph). Therefore, we do not have the technical ability to issue refunds on their behalf.
Refunds may only be considered in the event of a "Technical Failure" where:
In such cases, please contact us. Refund eligibility is determined solely by the settlement records of our Liquidity Partners.